The Operations team works closely with general managers to provide tailored support for the specific needs and circumstances of each hotel and ryokan. Going well beyond generalized consultancy, the Operations team works together with the Hotel & Ryokan team to review monthly performance results and short- to medium-term forecasts, and provide detailed advice and recommended action, bringing in external expertise as required.

A key tool in delivering Abilitas Hospitality’s brand vision of “6 star hospitality” is the introduction of a common service standard across all group properties. The service standard is a set of fundamental service guidelines which act as a roadmap for each property to establish its own local standard.

Where renovations and improvements of facilities are required, the Operations team works closely with the hotel or ryokan, overseeing the project from its conceptual phase to design and implementation. Abilitas Hospitality works with trusted partners in design and project management to see each project through to completion.

• Overall operational support, together with general managers
• Overall short- and long-term operational management
• Rooms, food & beverage, banquets, wedding, spa, shops, tenants
• Cost control
• Handling of legal issues